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Appointments

My Healthcare Federation – Extended Appointments

Burbury Medical Centre is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernley, Harborne, River Brook and West Heath Hubs. The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenience for them. This service also gives patient oppurtunity to book appointments at 8 am in the morning. The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are: 

  • Burbury Medical Centre, 311 Burbury Street, Birmingham B19 1TT.  Appointment cancellation telephone no. 07943 058104
  • Fernley Medical Centre, 560 Stratford Road, Birmingham B11 4AN.  Appointment cancellation telephone no. 07561 109028 
  • Harborne Medical Practice, 4 York Street, Birmingham B17 0HG. Appointment cancellation telephone No. 0121 427 5246
  • River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2SH. Appointment cancellation telephone no. 0121 433 8910
  • West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB.Appointment cancellation telephone No. 0121 483 2122
  • Fernbank Medical Centre, 508-5016 Alum Rock Road, B8 3HX. Appointment cancellation telephone No. 0121 326 3600

We are also able to offer our patients telephone consultations with either a GP or pharmacist based in MyHealthcare’s Virtual Hub at West Heath Medical Centre.  The call will be booked by our reception staff for a time that is convenient to you. 

Please ask a member of our staff if you would like further information.  

The practice operates an appointment surgery in the morning and evening. Patients can attend in person or ring in between 9.00 am - 2pm and 3pm-7pm when they will be given an appointment to see the doctor for next avalable routine appointment. Doctors are available on most mornings and evenings. You may consult with any of the doctors at the practice. However, if you want to see a particular doctor and that particular doctor is not available on that day, you are welcome to see any doctor on that day and then make an appointment to see the doctor of your choice. Please be considerate; everybody cannot be seen every day. Please do not come every week; give a chance to other patients who may need to see the doctor more than you. Help us to provide a high quality service, which we strive for.

Appointments for the nurse for different clinics can be made by telephoning 01215513804 or by calling at the surgery. Routine appointments may be made well in advance up to a maximum of two months, which will enable us to offer you an appointment at a time more suitable to your requirements.

Emergency Appointments

If you or a member of your family is suffering from a serious problem such as severe chest pain or severe bleeding call an ambulance (tel: 999) before calling the surgery.

If you or members of your family are suffering with an illness that require treatment the same day, please telephone the surgery and we will try to accommodate you.

Text Reminders

Please ensure that you give us your up to date mobile telephone number and we can send you free text reminders of any future appointments at the surgery. Please advise us if you DO NOT wish to receive text reminders.

Late Arrivals

If you arrive ten or more minutes late for your appointment, without letting us know in advance that you are delayed, you will not be seen and will have to re-book your appointment.

Cancellations

We would appreciate if you could let us know as soon as possible by phoning 01215513804 if you need to cancel an appointment with any member of staff. This allows us to offer your appointment slot to another patient.

Non-Attendance

Patients who fail repeatedly to attend three appointments with the doctor or nurse, without any reason, will be invited to a meeting with the partners.

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